Roster App

PROBLEM STATEMENT

Previous to the Roster app, the old onboarding system that was used presented a significant problem due to intricate processes, resulting in cognitive overload and a lack of efficiency for recruiters. The convoluted interface and cumbersome procedures made it challenging for recruiters to effectively guide new hires through the onboarding process, hindering productivity and overall user experience. Consequently, there was a need to provide a revamped solution that simplified the onboarding system, minimizing cognitive load, and enhances efficiency for all users.

WHERE TO START

In addressing the challenges posed by the old onboarding app, we employed a multifaceted approach that encompassed various research methods to gain comprehensive insights into user experiences. Conducting a heuristic evaluation allowed us to systematically assess the app's interface against established usability principles, identifying areas of improvement. Additionally, fly-on-the-wall observation enabled us to observe user interactions in real-time, providing valuable context on how the app was utilized in practice.

Complementing these methods, interviews with recruiters and new hires allowed us to delve deeper into their experiences, uncovering friction points and pain areas firsthand. By triangulating data from these diverse sources, we gained a holistic understanding of user needs and challenges, guiding us in refining the onboarding app to deliver a more intuitive and user-friendly experience.

GENERATING AN IDEA

The concept design for the roster app focused on leveraging insights from the legacy app to optimize data representation and streamline daily tasks for recruiters and associates. By analyzing the data points within the legacy system, we discerned which information was essential for effective roster management and which elements were redundant or non-essential. This critical analysis allowed us to prioritize the integration of relevant data into the new roster app, ensuring that recruiters and associates had access to the necessary information for their daily tasks. By eliminating unnecessary clutter and focusing on essential data points, we aimed to create a more efficient and streamlined flow within the new roster app, empowering users to perform their tasks with greater ease and effectiveness.

USER FEEDBACK

The positive feedback received from recruiters and other stakeholders following the testing of the new onboarding app concept underscores its significant improvement over the previous legacy system. Recruiters commended the new interface for its intuitive design and streamlined workflow, which alleviated cognitive overload and enhanced efficiency. By simplifying the user experience without compromising functionality, the new app empowered associates to perform their daily duties with greater ease and effectiveness.

The robust functionality integrated into the app ensured that essential tasks could be seamlessly completed, while the simplified interface facilitated smoother navigation and task execution. Overall, the overwhelmingly positive response validated our approach in prioritizing user-centric design and delivering a solution that markedly improved the onboarding experience for all stakeholders involved.

THE FINISHED PRODUCT

The successful release of the onboarding app marked a significant milestone, receiving widespread acclaim from recruiters and stakeholders alike. With its enhanced layout and functionality, the app revolutionized the onboarding process, making tasks significantly easier and more efficient to perform. Recruiters praised the intuitive interface, streamlined workflow, and robust functionality, which facilitated smoother navigation and task execution. Extensive testing, coupled with gathering user feedback and iterative improvements, played a pivotal role in ensuring the success of the product launch. By prioritizing user needs and incorporating their input throughout the development process, we delivered a solution that not only met but exceeded expectations, setting a new standard for efficiency and effectiveness in onboarding procedures.